A survey suggests that the modern manager spends over 20% of this time handling one form of conflict or the other. Top and middle level managers in the same survey has pointed out the importance of conflict management skills. We hope that the knowledge you will gain from this Unit will equip you better to manage conflict situations more deftly at you workplace.
Today we will discuss some type of organizational conflict.
Conflict within an Individual
You can locate conflict at various levels. There could be conflict within oneself-the intrapersonal conflict. Basically, there are three types of such conflicts. You may have an excellent job offer in a city you are not wiling to go to. In such a case, you are attracted to and repelled by the same object-an approach-avoidance conflict. Similarly you may be attracted to two equally appealing alternatives like seeing a movie or going for a picnic-an approach-approach conflict. You may also be repelled by two equally unpleasant alternatives like the threat of being dismissed if you fail to report against a friendly colleague who is guilty of breaking the organization’s rules-an avoidance-avoidance conflict. We will discuss some other types of conflict in our next post.
