Archive for Organization
January 17, 2009 at 1:17 pm · Filed under Businesss, conflict management, conflict management behavior, conflict resolution, conflict stimulation, CRM, Finance, Insurance, Management, motels, online business, Organization, Organizational Conflict, small business, term life insurance ·Tagged blinds, conflict management, conflict management behavior, conflict resolution, conflict stimulation, CRM, motels, online business, Organizational Conflict, small business, term life insurance
Conflictive and Conflict-management Behavior
Manifest behavior is the action resulting from perceived and/or felt conflict. At this stage, a conscious attempt is made by one party to block the goal achievement of the other party. Such behavior may range from subtle, indirect and highly controlled forms of interference to more open forms of aggressive behavior like strikes, riots and war.
Most conflict-handling behaviors are displayed in several forms like resignation and withdrawal, appeasement and compromise, confrontation and collaboration, etc. These behaviors are often referred to as conflict management styles and stem from the strategies of conflict stimulation or conflict resolution. In a later section, we shall discuss in greater detail some of these modes of conflict management. I was talking with owner of Motels in California, he says that conflicts require special attention and need to be taken care smartly. It is not easy to just suppress it with force or money.
Aftermath
The interplay between different forms of overt conflict behavior and conflict handling strategies of stimulation or resolution influence the consequences. These consequences (in terms of performance of the group, the level of satisfaction and quality of relationship in the involved parties, change of structure and policies etc.) in turn influence the antecedent conditions and probability of future conflict. Customer relationship management software helps company to take care of before and after sales activities happen with the customer. Sometimes the aftermath sows the seeds of yet another conflict episode in which case the entire process is repeated.
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January 6, 2009 at 12:21 pm · Filed under Businesss, Finance, Management, Organization, Organizational Conflict, Software, Types of Organizational Conflict ·Tagged Businesss, Finance, Management, Organization, Organization type, Orgnizational Culture, Process of Conflict, Software
Life is a never ending process of one conflict after another. Remember the time when you were a small child and had to choose between a tricycle and a cricket set or say, a set of dolls and new frock for a birthday present. That was probably your first exposure to a conflict situation. Of course, this is a simplistic example of a conflict, but has life been the same since? Probably not. Think back and recall how each succeeding conflict in your life over the years has been increasingly complex.
You have just observed that beginning within an individual, conflict ca be found on several levels. The nature of intrapersonal conflict is of very high significance and the knowledge of mechanisms available to resolve it is immensely important in improving personal effectiveness. In this Unit, however, our focus will be on interpersonal, intragroup and intergroup conflicts as these types directly influence effectiveness of an organization.
For a conflict to exist it must be perceived by the parties to it. If no one is aware of a conflict then it is generally agreed that no conflict exists. Still, does a mere awareness of opposing goals, or differences of option, or antagonistic feelings imply that there is a conflict? It would be easier for you to understand conflict, if you view it as a dynamic process which includes antecedent conditions, cognitive states, affective states and conflicting behavior.
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December 31, 2008 at 10:36 am · Filed under blinds, Businesss, Finance, Management, Organization, Software, term life insurance ·Tagged blinds, Businesss, Finance, Management, Organization, Organization group, Organizational Conflict, term life insurance, Types of Organizational Conflict
Today we are going to discuss on two another types of organization conflict and which are the conflict between groups within an organization and conflict between organizations.
Conflict between Groups within an Organization
Inter group conflicts are one of the most important types of conflict to understand, as typically, an organization is structured in the form of several interdependent task-groups. Some of the usually chronic conflicts in most of the organizations are found at this level, e.g., Union vs. Management, one Union vs. Another Union; one functional area like production vs. another functional area like maintenance; direct recruits vs. promotees, etc. The newly emerging field of Organizational Politics has started systematically investigating such types of conflict and in a later section on the effects of conflict we shall give examples of what happens to groups when their conflicts are not solved. Conflicts between two unites like manufacturing of roller shades and woven wood shades and blinds selling department, communication gape might be the cause of conflicts between two groups within organization.
Conflict between Organizations
Conflict between organizations is considered desirable if limited to the economic context only. The laisses-faire economy is based on this concept. It is assumed that conflict between organizations leads to innovative and new products, technological advancement, and better services at lower prices. However, in this Unit we shall refrain from probing into this macro-level conflict. When a paperless officer is there and they are doing term life insurance business, conflict is desirable but it should not convert into individual fights or ego conflicts.
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December 30, 2008 at 1:23 pm · Filed under Businesss, Finance, Management, Organization, Organizational Conflict, Types of Organizational Conflict ·Tagged Businesss, Finance, Insurance, Management, Organization, Organizational Climate, Organizational Structure, Software, Types of Organizational Conflict
As a apart of our talk on organization we are talking on different types of conflict which occurs in any organizations frequently. Today we are going to talk on one important factor and which is a part of organizational conflict and that is a conflict between an individual and a group.
These types of intragroup conflicts arise frequently due to an individual’s inability to conform to the group norms. For example, most groups have an idea of a “fair day’s work” and may pressurize an individual if he exceeds or falls short of the group’s productivity norms. If the individual resents any such pressure or punishment, he could come into conflict with other group members.
Usually, it is very difficult for an individual to remain a group-member an at the same time, substantially deviate from the group norm. So, in most cases, either he conforms to the group norm or quits (or is rejected by) the group. Of course, before taking any such extreme step, he or the other group members try to influence each other through several mechanisms leading to different episodes of conflicts (much to the delight of the researchers in this field called Group Dynamics).
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December 26, 2008 at 12:10 pm · Filed under Administration, Businesss, Finance, Insurance, Management, Organization, Organizational Climate, Organizational Structure, Software, Types of Organizational Conflict ·Tagged Businesss, Factor of Organizational Culture, Finance, Insurance, Management, Organizational Climate, Organizational Conflict, Organizational Policy, Organizational Size, Software, Types of Organizational Conflict
Conflict between Individuals
Conflict can also take an interpersonal form. Conflict between individuals takes place owing to several factors, but most common are personal dislikes or personality differences. When there are only differences of opinion between individuals about task-related matters, it can be construed as technical conflict rather than interpersonal conflict. Of course, technical and interpersonal conflicts may influence each other due to role-related pressures. For a blinds store, the sales manager may put the blame for low sales volume on the production manager for not giving on time production of roller shades and woven wood shades. Because of that they were not able to meet the schedule task for sales. This may start disliking the production manger as an incompetent person. It is often very difficult to establish whether a conflict between two parties is due to manifest rational factors, or it emanates from hidden personal factors.
Conflicts between an Individual and a Group
These types of intragroup conflicts arise frequently due to an individual’s inability to conform to the group norms. For example, most groups have an idea of a “fair day’s work” and may pressurize an individual if he exceeds or falls short of the group’s productivity norms. If the individual resents any such pressure or punishment, he could come into conflict with other group members.
We will discuss briefly about conflicts between an Individual and a group in next post.
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December 19, 2008 at 12:56 pm · Filed under Administration, Businesss, Finance, Insurance, Management, Managerial Value, Managerial Values, Organization, Organizational Climate, Organizational Conflict, Organizational Policy, Software ·Tagged Administration, Businesss, Factor of Organizational Culture, Finance, Management, Managerial Value, Managerial Values, Organization, Organizational Conflict, Software
Conflict has always been widespread in society but it is only recently that it has generated a lot of interest and has been the focus of research and study. We are living in the age of conflict. Everyday the choices available to us regarding any decision are increasing in number. You may have wanted to become a manager, an entrepreneur or a computer scientist. On the other hand, your father might have wanted you to become a doctor, a lawyer or a chartered accountant. Thus you faced a conflict not only at an intrapersonal level, in term of the various choices confronting you, but also at an interpersonal level-your choice vs. your father’s choice of a career for you.
Conflict is not confined at the individual level alone but is manifesting itself more and more in organizations. Employees have become more vociferous in their demands for a better deal. Various departments in an organization face a situation full of conflicts due to a number of reasons like goal diversity, scarcity of resources or task interdependence etc. for example in blinds manufacturing organization one department Woven wood shades and another department is Roller shades blinds. Both departments employee fight with each other for promotional advertisement of their product.
Management today is faced with the awesome responsibility of ensuring optimum levels of growth and productivity in an environment that is full of conflicting situations.
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December 17, 2008 at 11:00 am · Filed under Administration, Businesss, Factor of Organizational Culture, Finance, Management, Managerial Value, Managerial Values, Organization, Organizational Conflict, Software ·Tagged Administration, Businesss, Finance, Management, Organization, Organizational Climate, Organizational Conflict, Organizational Policy, Organizational Size, Organizational Structure, Software
With Organization Conflict we can learn:
- Recognize different types of conflicts
- Describe the process of a conflict
- Computer and contrast different views about conflict
- Appreciate functional and dysfunctional consequences of conflict
- Identity the sources of conflict
- Decide when and how to stimulate conflict
- Diagnose which conflict resolution strategy to use and when.
Life is a never ending process of one conflict after another. Remember the time when you were a small child and had to choose between a tricycle and a cricket set or say, a set of dolls and new frock for a birthday present. That was probably your first exposure to a conflict situation. Of course, this is a simplistic example of a conflict, but has life been the same since? Probably not. Think back and recall how each succeeding conflict in your life over the years has been increasingly complex.
Conflict is theme that has occupied the thinking of man more than any other with the exception of God and love. Conflict has always been widespread in society but it is only recently that it has generated a lot of interest and has been the focus of research and study. We are living in the age of conflict.
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December 16, 2008 at 5:18 am · Filed under Administration, Businesss, Finance, Management, Organization, Organizational Climate, Organizational Policy, Organizational Size, Organizational Structure, Software ·Tagged Administration, Businesss, Factor of Organizational Culture, Finance, Management, Managerial Value, Managerial Values, Organization, Organizational Climate, Organizational Policy, Organizational Size, Organizational Structure, Software
In our last post we have discussed for Pre arrival, Encounter and Metamorphosis as part of culture and ethos in briefly. Pre arrival a stage of socialization which screens the values, attitudes and expectations of people before joining an organization. Encounter is a stage of socialization when a person explores the difference between his expectations and reality. Metamorphosis a stage of socialization where adaptation and changes take place.
For a very few persons, the metamorphosis stage may remain incomplete or unsuccessful. These people, as yet, have not been able to “accept” the OC and thereby remain non-conformist. This phenomenon is likely to result in atypical behavior. Sometimes they continue to ‘fight’ the system, at least for some more time, with zeal and enthusiasm. A larger number are likely to alienate them to soothe their feelings of disappointment.
Ethos is a Character and value of an individual or of a group. Sometimes an organization, anxious to break away from its stifling OC, may choose to deliberately appoint people without subjecting them to metamorphosis stage so that they bring organizational change. We shall take up the issue and strategy of bringing organization change in a separate unit.
blinds, roller shades, woven wood shades
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December 15, 2008 at 10:05 am · Filed under Administration, Businesss, Factor of Organizational Culture, Finance, Management, Managerial Value, Managerial Values, Organization, Organizational Climate, Organizational Policy, Organizational Size, Organizational Structure, Software
Encounter: After gaining and entry into the organization new members faces and encounter stage. There is always a possibility of difference between his expectations of an organization and the OC. If the expected image and OC matches, then encounter stage passes off smoothly leading to confirmation of the image. If the imbalance between the two is acute, the person has usually two choices open. First, he undergoes further socialization which detaches him from his previous expectations, replaces these with another set of expectation and thus helps him get adjusted to the prevailing system. Second, he drops out due to disillusionment. In both the cases the final result is the same: the status quo of traditions and customs are maintained.
Metamorphosis: People who had discovered an anomaly between their expectations and OC, but decided not to drop out, enter into the metamorphosis stage. They must sort out their problems and go through change-hence this is called metamorphosis. When this metamorphosis is complete, the member’s developed a uniform perception of OC and feel ‘comfortable’ with the organization and job. Successful metamorphosis results in the member’s productivity being as per organization’s ‘norm’, ‘average’ commitment and lowered propensity to leave the organization. All these are indications of “typical” or “normative” behavior.
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December 12, 2008 at 8:56 am · Filed under Administration, Businesss, Consultative Organization, Finance, Management, Managerial Values, Organization, Organizational Climate, Organizational Policy, Organizational Size, Organizational Structure, Software ·Tagged Administration, Businesss, Consultative Organization, Factor of Organizational Culture, Finance, Management, Managerial Value, Managerial Values, Organization, Organizational Climate, Organizational Policy, Organizational Structure, Software
Through the most intense period of socialization is at the ‘fresher’ stage of entry into an organization, the process continue throughout one’s entire career in the organization. This is done to ensure traditions and to maintain uniformity. The people who do not learn to adjust to the culture of the organization become the targets of attack and are often rejected by the organization.
Socialization process has three stages:
- Pre arrival
- Encounter
- Metamorphosis
Pre arrival: This stage tries to ensure that prospective members arrive at an organization with a certain set of values, attitudes and expectations. This is usually taken care of at the selection stage itself. Selectors try to choose the “right type” of people, who they feel, will be able to “fit” the requirements of an organization. Thus an organization, even before allowing an outsider to “join”, makes an attempt to ensure a proper match which contributes toward the creation of a uniform culture within the organization. The views of the founding fathers of an organization as well as the ethos of the present tip management influences-consciously or inadvertently the selection of the parameters of this “proper-match”.
We will discuss on Encounter and Metamorphosis in next post.
blinds, roller shades, woven wood shades
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Organizational Culture 